Silver Gate Lodging values your privacy and ensures that all SMS communications comply with applicable laws, including the TCPA (Telephone Consumer Protection Act) and TCR (Texting Communication Regulations) requirements. This policy outlines how we collect, use, and manage your consent for SMS messaging.

Types of Information Collected

We collect and securely store your mobile phone number when you opt in to receive SMS communications. Additionally, we may log interactions such as message delivery status and user responses.

We collect the following types of personal information from our customers:

• Contact Information: Name, phone number, and email address.
• Interaction Data: SMS message delivery status, user responses, and preferences.
• Transaction Data: Booking details, order history, and account information.

 

How Information is Collected

We collect information through the following methods:

• Direct Input: Information you provide when booking a stay, signing up for SMS updates, or completing online forms.
• Communication Logs: Data collected from your interactions with our SMS program, emails, or customer service inquiries.
• Website Activity: Data captured through cookies and analytics tools when you visit our website.

Purpose of Data Collection

Your information is collected and used for the following purposes:

• To send you promotional offers, alerts, and updates, if opted-in.
• To provide booking confirmations, transaction details, and order-related communications.
• To improve our services by understanding your preferences.
• To respond to your inquiries and provide customer support.
• To comply with legal obligations and maintain secure operations.

Data Security Measures

We prioritize the protection of your personal information with the following measures:

• Data is encrypted during transmission and securely stored.
• Access to your information is limited to authorized personnel only.
• Regular audits and security checks are conducted to prevent unauthorized access or misuse.

Data Sharing

We do not sell your personal information to third parties for marketing purposes. Your data may only be shared under these circumstances:

• Service Providers: With trusted third parties who assist us in delivering services (e.g., SMS providers), ensuring they comply with strict privacy standards.
• Legal Requirements: When necessary to comply with legal obligations or protect our rights.
• Your SMS consent will not be shared with third parties for marketing purposes.

User Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data that we have on file.
• Update: Update or correct any inaccuracies in your information.
• Delete: Request the deletion of your personal data, subject to legal or contractual obligations.

To exercise these rights, please contact us at info@silvergatelodging.com.

Contact Information

If you have any questions, concerns, or feedback regarding this privacy policy, feel free to reach out to us:

Contact Us Form

SMS Consent

By providing your phone number and opting into our SMS program, you consent to receive SMS messages from Silver Gate Lodging. Your SMS consent will not be shared with third parties for marketing purposes. Standard message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance at any time.

Updates to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with the revised effective date.

This privacy policy ensures your information is handled with care and transparency. Let us know if you have additional questions or concerns!